Shipping

 Our priorities are simple and comfortable order process, as well as fast delivery.

 Free delivery to any part of Russian Federation If the overall cost of the order exceeds 8000 RUB.

 

Shipping to Moscow and Saint-Petersburg:

 

  • Delivery of orders below 8000 RUB to Moscow is 400 RUB and 250 RUB to Saint-Petersburg;
  • Delivery to Saint-Petersburg is available next day after the order is processed (if the order is completed until 15:00 local time);
  • Delivery services are managed by the DPD and SDEK shipping agencies and take from 2 to 10 working days after the order has been processed;
  • Our delivery services include “fit in” upon receiving the order. If necessary, the order will be returned without extra charges.

 

Self pick-up:

 

  • Self pick-up is free of charge;
  • As a pick-up center you can choose one of our Gate31 stores in Saint-Petersburg and Moscow;
  • The pick-up date is the next day after the order has being processed;
  • Chosen items will be reserved for the next 2 days after the order has been processed.

 

Shipping to other parts of Russian Federation (other than Saint-Petersburg and Moscow):

 

  • Delivery service is managed by the DPD and SDEK shipping agencies, the cost of the delivery service is automatically calculated according to the tariffs of the company (free of charge if the cost of the order exceeds 8000 RUB)
  • Delivery time is from 2 to 18 working days after the order was transferred to the shipping agency. Estimated delivery time depends on the proximity of your region.
  • Our delivery services include “fit in” upon receiving the order. If necessary, the order will be returned without extra charges.

 

International shipping:

 

  • Worldwide shipping is managed by the EMS service. The cost of the delivery service is automatically calculated according to the tariffs of the company.
  • Delivery terms are calculated automatically according to the proximity of the destination.

 

We are happy to assist you and answer all your questions. Just contact us via email - shop@gate31.ru.

 

 

 

Return policy:

 

Return and exchange are created and proceeded within 30 days after receiving the order. The shipping cost is covered by the client.

 

We will return the whole cost of the order (or the difference in case of the exchange) using the method of payment, which was chosen during the order placement. Items for return or exchange should not have any signs of exploitation; all of the original labels and packaging should be presented.

 

Return and exchange steps:

 

  • Send an email to shop@gate31.ru with your order number with the reason for return or exchange. In case of exchange, please state the desired color and/or size.
  • Pack the items with the documents of the order. It is necessary to remember that the return or exchange can proceed only if the items were in use and if the marketable condition (original labels with item characteristics) stays acceptable.
  • Refund shall be done using the same method of payment chosen during the order placement within 10 days after receiving the order. Note that in case of incorrect billing and/or refund details refund can be delayed.
  • Return is possible using any of the shipping cervices stated on the website.
  • Shipping charges in case of return are handled by the client.
  • In case of receiving a fraud items/order, reshipping charges are covered by the store.

 

We remind you that return and exchange are not subject to certain groups of goods:

 

  • Sewing and knitwear (underwear, hosiery);
  • Bijouterie (earrings and cuffs);
  • Books and magazines;
  • Perfume and cosmetic products.

 

Return of the above-mentioned goods is carried out only in the case of industrial fraud.

 

We are happy to assist you and answer all your questions. Just contact us via email - shop@gate31.ru.

 

 

Payment

 

Placing an order you can choose one of the most suitable payment methods:

 

  • Cash payment to the courier upon receiving the order;
  • Online payment using credit or debit card;
  • Self pick-up from one of the stores in Saint-Petersburg or Moscow with card and cash payment methods.

 

We are happy to assist you and answer all your questions. Just contact us via email - shop@gate31.ru.